FAQs
Find your Size
How do I find my size?
Size guide: A measurement chart for each size so that you can measure yourself and choose the one that your body type best.
How to measure guide: A guide to the measurement chart, to take body measurements accurately.
Fit guide: A silhouette style guide for understanding the fit better.
How should I wash this garment?
Light machine wash is recommended .
Is it safe to iron this clothing item?
Yes, it is 100% safe . Iron on low to medium heat.
Does repeated washing affect the color or texture of the clothing?
No, it does not. Follow the care instructions attached on the garment.
Orders & Payments
What Payment methods can I choose from?
We accept Debit/Credit cards, Paytm, Net Banking, and COD.
Can I Change/Cancel My Order?
Yes you may, if your order has not been dispatched. Please get in touch with our Customer Care Team at the earliest to change/cancel your order.
What is a BH Wallet?
A built in wallet for Bombay high users to manage payment efficiently. One point is equal to One Rupee.
How can I check if my PIN code is eligible for delivery?
You can check whether a product can be delivered to your PIN code on the product page by inserting pincode.
Shipping & Returns
How Do I track my order ?
You can track your order xyz link. You will receive a tracking number by email and SMS once the product has been dispatched. This can also be found in the 'My Account' section on the website as well as in the footer.
How long will it take to get my orders?
It will take 3-10 business days for your order to be delivered. Please get in touch with the Customer Delight Team for expedited delivery.
How do I know if an item is eligible for return ?
We adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. If a certain style is NOT eligible, it is tagged as 'Final Sale' on the product page itself.
What is the process to return a product ?
- To return your order, you will need to log in to your account and follow the steps:
- Go to ' My orders' - Click on the return button next to the product you want to return.
- Select the reason for return from the dropdown.
- Confirm if the original tags are intact and proceed with the return.
- Once confirmed, you will receive return updates via email on the registered mail id.
What about my money after I return my order?
You can get a full refund in your back account or store credit voucher for the amount you have paid towards the returned products for all purchases.
How long will it take to process my return?
It will take 7-10 working days to process the returns.
Is there any additional shipping charge?
For India: Free shipping on all orders. Yay!
Please contact our Customer Care team over WhatsApp on +91 93722 06640 for more information.
Where Do you ship from ?
Our warehouse is located in Bhiwandi, Mumbai.
What can I do if I receive a damaged product ?
We would require you to send an image or a video of the damage to our Customer Care team via an email on contact@bombayhigh.co.in within 24hrs of delivery and we will schedule a pick up. Post assessment of the returned product, the refund for the same will be processed.
Offers
How Do I apply my promo code ?
You can copy your code from the product page / apply your code at your cart, , in the “Gift/Discount code” box under your order total.
Can I exchange an item won in an contest?
Unless it is a matter of sizing, promotional gifts and contest winnings cannot be exchanged for other products or for credit vouchers.
When does my promo code expire ?
Each code has a different expiry date. Please contact our Customer Care Team for further confirmation.
